Information Technology Service Status

Gateway scheduled maintenance on Friday 5/11/2012 @ 5:00 am

Sharda Kommalapudi, Gateway Administrator — Thu, 10 May 2012 23:50:21 +0000

Gateway will be restarted at 5:00 am on Friday. May 11, 2012 for a scheduled system maintenance. Gateway services will be unavailable briefly. This post will be updated after Gateway services have been restored.

*****Gateway services have been restored*****

Gateway Service Interruption

Frank Niewierski, System Administrator — Fri, 04 May 2012 17:00:44 +0000

Information Technology Services (ITS) is currently working to resolve an issue affecting Gateway. We apologize for the inconveniences caused by this service interruption.

Gateway Outage – Resolved

Frank Niewierski, System Administrator — Tue, 01 May 2012 21:16:03 +0000

The restart is complete. ITS helpdesk staff are available to assist with any questions you may have, please contact us by phone at (210) 431-4357 or email helpdesk@stmarytx.edu.

A restart of Gateway/Banner is being accomplished at 5:15 PM this afternoon. Once this is complete an update will be posted.

Information Technology Services (ITS) is currently working to resolve the intermittent outages affecting Gateway. We apologize for the inconveniences caused by the service interruptions.

Banner Maintenance Scheduled Tuesday, May 1, 2012 4:00 a.m. – Complete

Larry Simpson, System Adminstrator — Mon, 30 Apr 2012 21:49:03 +0000

The restart was completed at 2:00 am this morning.

Due to an issues we have had to do the restart early. May 1, 2012 1:20 am.

Information Technology Services (ITS) will apply maintenance to the Banner enterprise system. This will require both Banner and Gateway services to be unavailable during this time. The maintenance work is scheduled for Tuesday, May 1, 2012 from 4:00 a.m. to 4:45 a.m.

Community members are invited to visit the ITS systems blog for progress report on this and any other systems maintenance activity. http://itstatus.stmarytx.edu.

ITS helpdesk staff are available to assist with any questions you may have, please contact us by phone at (210) 431-4357 or email helpdesk@stmarytx.edu. We welcome your visit, we are located in Charles Francis 1^st floor.

Gateway and Banner services unavailable – Resolved

Sharda Kommalapudi, Gateway Administrator — Mon, 30 Apr 2012 02:01:21 +0000

Gateway and Banner services are temporarily unavailable due to technical problems. ITS technical staff is working diligently to resolve the issue. Sorry for the inconvenience. This post will be updated after Gateway and Banner services have been restored. *****Gateway and … Continue reading →

Atomic Learning Service Unavailable – Resolved

Jeff Schomburg, Academic Technology — Mon, 02 Apr 2012 14:13:57 +0000

Resolved: Access to Atomic Learning through Gateway’s bookmarks became available again at 2 pm on April 2.

Previous Post (April 2 at 8:13 am): The Atomic Learning online tutorial service is temporarily unavailable. We are working with the vendor to resolve the issue as quickly as possible.

Blume Library Academic Databases Inaccessible – Resolved

Jeff Schomburg, Academic Technology — Sat, 24 Mar 2012 02:06:29 +0000

Resolved: The Blume Library electronic databases are now back online as of 12:30 pm, March 24.

Previous Post: As of about 5 pm on March 23, the Blume Library began to experience problems accessing the electronic research databases available at http://library.stmarytx.edu/acadlib/indexes/dbquick.htm. We are working to resolve the issue as soon as possible.

Blackboard System Restart on Monday 3/5/2012 @ 10:50 am

Jeff Schomburg, Academic Technology — Tue, 06 Mar 2012 14:49:16 +0000

The Blackboard Server Team had to restart the Blackboard Server and application due to a Java error at 10:50 am on Monday, March 5th. Please be aware that student or instructor activity during the time of the server restart would likely have been lost.

If you have any questions, please contact the central IT HELP desk at 431-4357 or Jeff Schomburg (jschomburg@stmarytx.edu) 431-5073.

Gateway scheduled maintenance on Friday 3/2/2012 @ 5:00 am

Sharda Kommalapudi, Gateway Administrator — Thu, 01 Mar 2012 23:10:49 +0000

Gateway will be restarted at 5:00 am on Friday. March 2, 2012 for a scheduled system maintenance. Gateway services will be unavailable briefly. This post will be updated after Gateway services have been restored.

*****Gateway services have been restored*****

Blackboard Archive Issue – Updated (resolved)

Jeff Schomburg, Academic Technology — Fri, 24 Feb 2012 16:36:10 +0000

The Archive Issue in Blackboard was resolved on Monday, Feb. 27

We discovered a building block in from a decommissioned Blackboard 9 service was causing the backlog in the “archiving” process. Once the Blackboard Scholar building block was removed, the archiving process cleared up.

On Feb. 24 at 5 pm we began to investigate an issue in the Blackboard Export/Archive control panel area. It appears that the Archive and Export feature may have become backed up over the last 24 hours, causing Blackboard not to create or display an Archive.zip link. Without a link to the Archive.zip file, we aren’t able to download the Archive to our computers. We have created an official “issue case” with Blackboard, Inc. so they can offer a solution.

Please be aware we are working to resolve the issue as fast as possible to brink back the access to making Archives. We will contact you via email as soon as the issue is resolved.

If you have any further questions or find anything out of place in your current Blackboard courses, please remember you can always call our central Help Desk number at 210-431-4357 or email us at helpdesk@stmarytx.edu.