Information Technology Services will apply maintenance to the server room beginning at 12:00 a.m. on Saturday, October 12, 2013. The maintenance work is in preparation for the Banner hardware replacement to be conducted over Christmas break.
Banner, Gateway and Blackboard services will be unavailable between the hours of 12:00 a.m. and 3:00 a.m. Other ancillary services will be intermittent until the maintenance work is completed. We anticipate all work to be complete by 5:00 a.m.
Information Technology Services will apply maintenance to the network at 4:00 a.m., Wednesday morning to correct a firewall issue identified over this past weekend. A faulty firewall device resulted in interruption of wireless services and access to the internet. Services were resumed, however, we are in need of installing a replacement of this equipment component. During the installation time, we may experience intermittent network service. We apologize for any inconvenience this may cause.
The network issue experienced on Saturday evening , Sept 14th, caused student email service to be unavailable. That issue has been corrected. We apologize for the inconvenience this may have caused.
Saturday, Sept 14th, wireless services were interrupted due to a network equipment failure. Technical staff members were on campus addressing the issue immediately. Services have been resumed, however, replacement of the failed equipment is scheduled. We continue to monitor closely the progress. We apologize for the inconvenience this may have caused.
Information Technology Services is applying an upgrade to the reservation and schedule modules of the Event Management System (EMS) . The upgrade may take up to 48 hours to complete during which time the online reservations process will be unavailable. We apologize for any inconvenience this may cause and ask your patience as we apply the upgrades in order to better serve the needs of our community
Dear Faculty and Students,
We have completed our Blackboard maintenance/server upgrade that began on Friday, Aug. 9 at 5 pm. Although we continue testing for stability, the upgrade has passed our initial tests.
The Blackboard team has completed replacing the Bb 9 server that runs Blackboard with a new server to better handle features required by future versions of Blackboard.
We would ask that you alert us via the HELPDesk (firstname.lastname@example.org) or by contacting Jeff Schomburg (email@example.com) if you notice any concerns to your courses or Blackboard activity.
Information Technology Services will apply preventive maintenance to the Gateway system on Saturday, August 3, 2013 beginning at 12:00 a.m. midnight. Renewal of the security certificate will be conducted for the Gateway portal. We will take this opportunity to apply maintenance to the Banner application server as well. We anticipate the process to be completed by 1:00 a.m. at which time online services would resume.
An important Blackboard maintenance/server upgrade will occur on Friday, Aug. 9 at 5 pm. At that time the Blackboard team will be replacing the current server that runs Blackboard with a new server to better handle database and features required by future versions of Blackboard. The newer server will also increase Blackboard performance, storage, and stability.
On August 9, 2013 at 5 pm (after Summer grades are due to the Registrar’s Office on Banner) we will bring the current Blackboard server down and switch over to the new server. The initial process should only take a few hours, but I’d like to request that you avoid creating any new material on Blackboard for a full 24 hours (Aug. 9 – 10) because the server and database might be intermittent until all maintenance tweaks and settings are applied. We don’t want you to lose any work during that time.
We will keep you posted with updates as the come via email and http://itstatus.stmarytx.edu/. I’ll send a notice a soon as the Blackboard team completes it server upgrade so you can begin If you haven’t reviewed Blackboard’s new look and feel, watch this video.
To report any problems, please contact firstname.lastname@example.org or the HELP Desk at 431-4357. For assistance with your courses, please contact Jeff Schomburg at 431-5073.
Director of Instructional Technology
Information Technology Services will apply preventive maintenance to systems on Saturday, July 20 beginning at 5:00 a.m. and ending by 6:00 a.m.
Planned maintenance for Saturday, July 20, 2013 includes:
- Maintenance patches for Windows operating system.
- Banner application server restart
Gateway services will continue to be available during this time, however, services under the My St. Mary’s tab will be unavailable.
Community members are invited to visit the ITS systems blog for progress report on this and any other systems maintenance activity. http://itstatus.stmarytx.edu.
ITS helpdesk staff are available to assist with any questions you may have, please contact us by phone at (210) 431-4357 or email email@example.com. We welcome your visit, at either of our two locations. We are located at the Charles Cotrell Learning Commons and Charles Francis 1st floor.
Due to technical difficulties, the St. Mary’s University website is currently unavailable. We are working to get it back online as soon as possible.
Prospective students interested in the University’s online application process can go to https://apply.stmarytx.edu/
In the meantime, students, faculty and staff can access the University’s internal site Gateway at https://gateway.stmarytx.edu/
We apologize for the inconvenience.