Blackboard Maintenance Planned for Friday, April 26 at 5:00 AM

Posted on April 25, 2013 by Jeff Schomburg, Academic Technology

Dear Faculty and Students,

The Blackboard Administration Team will bring Blackboard service offline for 30 minutes on Friday, April 26 at approximately 5:00 am to upgrade the memory on the server and perform system maintenance. Please avoid writing activities, assignment submissions, and quizzes/tests on the Blackboard server for this short duration.

We apologize for the inconvenience. Please review your Blackboard courses and alert us if you notice anything out of place. You can contact helpdesk@stmarytx.edu or the HELP Desk phone number at 210-431-4357 to report any further issues.

Finally, we encourage you to visit the ITS System Status Blog for updates with Blackboard and other St. Mary’s technology services.  Each post will attempt to identify the affected campus audiences and provide summary of impact and resolution.

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Blackboard Alert – Planned Downtime for Friday, April 19, 2013 12:00 PM

Posted on April 17, 2013 by Jeff Schomburg, Academic Technology

April 17, 2013

Dear Faculty and Students,

The Blackboard Administration Team will bring Blackboard 9 service down on Friday, April 19 from approximately 12:00 to 12:30 pm to upgrade the memory on the server. Please avoid writing activities, assignment submissions, and quizzes/tests on the Blackboard server for this short duration.

We apologize for the inconvenience. Please review your Blackboard courses and alert us if you notice anything out of place. You can contact helpdesk@stmarytx.edu or the HELP Desk phone number at 210-431-4357 to report any further issues.

Finally, we encourage you to visit the ITS System Status Blog for updates with Blackboard and other St. Mary’s technology services.  Each post will attempt to identify the affected campus audiences and provide summary of impact and resolution.

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Blackboard Services Available

Posted on April 16, 2013 by Louisa Martin, Technology Planning and Resources

Blackboard services are now available. Please report any issues to the helpdesk at helpdesk@stmarytx.edu or call 210-431-help.

 

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Blackboard Hardware Installation Planned April 15, 10:00 pm

Posted on April 15, 2013 by Louisa Martin, Technology Planning and Resources

Blackboard services will be unavailable beginning at 10:00 pm in order to install replacement hardware. Please check the ITS Status Blog for status updates and availability of Blackboard services.

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Blackboard Services Interrupted

Posted on April 13, 2013 by Louisa Martin, Technology Planning and Resources

Early morning on Friday, April 12th, we experienced a failure in Blackboard services. The technical team found memory hardware to be the issue. We anticipate new memory hardware to be delivered on Monday, April 15th, at which time we will require some downtime for installation. Since Friday, we have encountered some interruptions of service. We again experienced downtime today between 2:40 p.m. – 3:25 p.m. We look forward to addressing the core issues on Monday, and sincerely apologize for the inconvenience this has caused.

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Blackboard Services

Posted on April 12, 2013 by Louisa Martin, Technology Planning and Resources

We experienced an interruption with Blackboard services beginning at 11:04 resuming at 11:25. We apologize for the inconvenience.

 

 

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Blackboard Services

Posted on April 12, 2013 by Louisa Martin, Technology Planning and Resources

We experienced interruption of Blackboard services due to a hardware issue. Diagnostics on the hardware are currently being conducted. We apologize for any inconvenience this may have caused.

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Banner Services Unavailable

Posted on April 5, 2013 by Louisa Martin, Technology Planning and Resources

Information Technology Services applied maintenance to the Banner systems this morning. We have encountered an issue that did not surface during the testing period of this maintenance work. We are working diligently at correcting the issue and apologize for the inconvenience.

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System Maintenance

Posted on April 5, 2013 by Louisa Martin, Technology Planning and Resources

Information Technology Services will apply preventive maintenance to systems on Friday, April 5, 2013 beginning at 4:30 a.m. and ending by 6:30 a.m.Planned maintenance for Friday, April 5, 2013 includes:
• Firmware upgrade to Faxfinder solution.
• Maintenance patches for Windows operating system.
• Banner application patch install.
Gateway services under My St. Mary’s tab will be unavailable during this time.

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Gateway Software Bug

Posted on March 22, 2013 by Louisa Martin, Technology Planning and Resources

Due to a software bug in Gateway, when clicking one of the links in “My St. Mary’s” page resources you may get a screen that asks for a User ID and PIN number. To bypass this issue, please hit the refresh icon or the F5 key. This should bring you to your page selection. We apologize for the inconvenience this may cause. Information Technology Services continues to work with the vendor on addressing this software defect.

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