Gateway and Banner Services Unavailable on Saturday, Feb 18 from 5:00 a.m. to 6:00 a.m.

Posted on February 18, 2012 by Todd Yates, Technical Operations

To:         St. Mary’s University Community

From:   Information Technology Services

Re:         Gateway and Banner Services Unavailable on Saturday, Feb 18 from 5:00 a.m. to 6:00 a.m.

Information Technology Services (ITS) will apply a critical security patch to the Banner enterprise system. This will require both Banner and Gateway services to be unavailable during this time. The maintenance work is scheduled for Saturday, February 18, 2012, from 5:00 a.m. to 6:00 a.m.

Community members are invited to visit the ITS systems  blog for progress report on this and any other systems maintenance activity. http://itstatus.stmarytx.edu.

ITS helpdesk staff are available to assist with any questions you may have, please contact us by phone at (210) 431-4357 or email helpdesk@stmarytx.edu. We welcome your visit, we are located in Charles Francis 1st floor.

Thank you.

UPDATE: This downtime has been extended to 6:30a CT.  We appreciate your patience.

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Blackboard Timeout Issue When Going Through Gateway

Posted on February 11, 2012 by Jeff Schomburg, Academic Technology

Please help us communicate and build a better understanding of the “Timeout Issue” created when students access tests and writing assignments in Blackboard through the Gateway bookmark link rather than directly logging into Blackboard.

There are two ways to log into Blackboard 9 — the Gateway Blackboard bookmark and the direct login at http://bb9.stmarytx.edu. It is important to understand that if you are taking a test, completing writing assignments, or uploading assignments, we highly recommend you choose the http://bb9.stmarytx.edu direct login page because of the 30-minute security timer associated with Gateway. It is possible to lose your test entries if the Gateway timer ends before you submit. As a rule of thumb, we recommend you access Blackboard through Gateway when you are “checking” on information in your course for 30 minutes or less. We recommend you access Blackboard directly when you are “doing” activities such as tests or writing assignments that will take more than 30 minutes to complete.

If you need any assistance or for more information, please contact the contact the HELP Desk at 431-4357 or Jeff Schomburg at 431-5073.

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Gateway scheduled maintenance on Friday 2/10/2012 @ 5:00 am

Posted on February 9, 2012 by Sharda Kommalapudi, Gateway Administrator

Gateway will be restarted at 5:00 am on Friday. February 10, 2012 for a scheduled system maintenance. Gateway services will be unavailable briefly. This post will be updated after Gateway services have been restored.

*****Gateway services have been restored*****

 

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Gateway scheduled maintenance on Sat. January 14 @ 6:00 am

Posted on January 13, 2012 by Sharda Kommalapudi, Gateway Administrator

Gateway will be restarted at 6:00 am on Sat. January 14, 2012 for a scheduled system maitenance. Gateway services will be unavailable during that period. This post will be updated after Gateway services have been restored.

***Gateway services have been restored***

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Gateway Maintenance @5:30am on 01/07/2012

Posted on January 6, 2012 by Sharda Kommalapudi, Gateway Administrator

Gateway will undergo maintenance beginning at 5:30am on Saturday, January 7th. Both Blackboard and student email will be unaffected during this maintenance window. Gateway will be available by 6:00am on Saturday, January 7th. If you have any questions or concerns, please notify the Help Desk at helpdesk@stmarytx.edu or 210-431-4357.

——Gateway is available——-

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Gateway unavailable 01/05/12 @ 4:10p-Resolved

Posted on January 5, 2012 by Todd Yates, Technical Operations

We are currently investigating an issue with the Gateway web server.  We will post an update as more information is available.

UPDATE- This has been resolved.  We are working with the vendor to further troubleshoot some remaining instability.

 

 

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Wireless Services Upgrade

Posted on December 9, 2011 by Todd Yates, Technical Operations
In continued improvement of campus technology services, the Information Technology Services department will upgrade the campus wireless service over the Christmas break. Benefits will include expansion of wireless access in all classrooms and some identified public locations. There will also be a more end-user friendly approach to accessing wireless services, requiring little to no configuration in order to connect to the campus network.
More details will be made available here on this blog as the project progresses during the Christmas break.
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Gateway unavailable 13:26 CDT 12/6/11 -Resolved

Posted on December 6, 2011 by Todd Yates, Technical Operations

We are currently investigating an issue with the Gateway web server and will update this post as more information becomes available.

This issue has been resolved.

 

 

 

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Network Firewall Failover @1:45p 11/28/2011

Posted on November 28, 2011 by Todd Yates, Technical Operations

Between 1:45pm and 1:57p CT today we experienced a failure with one of the links for outbound campus Internet firewalls.  Connectivity to services on and off-campus was affected with the exception of Banner, Gateway, Blackboard and VoIP systems.  The link was routed to the fail-over system and service was restored.

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Gateway Maintenance @6:00am on 11/23/2011

Posted on November 22, 2011 by Sharda Kommalapudi, Gateway Administrator

Gateway will undergo maintenance beginning at 6:00am on Wednesday, November 23rd. Both Blackboard 9 and student email will be unaffected during this maintenance window. Gateway status will be updated here when maintenance is complete. If you have any questions or concerns, please notify the Help Desk at helpdesk@stmarytx.edu or 210-431-4357.

*****Maintenance Completed at 6:10 am.******

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