Blackboard Offline Oct. 8 (Resolved)

Issue Status:
Resolved

 

Dear Faculty and Students,

The Blackboard Administration Team was alerted to a server problem early this afternoon that affected access to Blackboard 9. The timeframe of downtime was approximately from 3:45 to 4:00 pm. Please be aware that this downtime might have interrupted student attempts to access course material, activities, and tests.We greatly apologize for the inconvenience.

Please review your Blackboard courses and alert us if you notice anything out of place. We would ask that you alert us by contacting the HELP Desk (helpdesk@stmarytx.edu) at 210-431-4357 or Jeff Schomburg (jschomburg@stmarytx.edu) at 210-431-5073 if you notice any concerns with your courses or with Blackboard activity.

 

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Blackboard Offline Oct. 7 (Resolved)

Issue Status:
Resolved


Dear Faculty and Students,

The Blackboard Administration Team was alerted to a server problem early this afternoon that affected access to Blackboard 9. The timeframe of downtime was approximately from 12:40 to 1:40 pm. Please be aware that this downtime might have interrupted student attempts to access course material, activities, and tests.

We greatly apologize for the inconvenience. Please review your Blackboard courses and alert us if you notice anything out of place. We would ask that you alert us by contacting the HELP Desk (helpdesk@stmarytx.edu) at 210-431-4357 or Jeff Schomburg (jschomburg@stmarytx.edu) at 210-431-5073 if you notice any concerns with your courses or with Blackboard activity.

 

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Blackboard Update Planned for July 25 – Upcoming

Issue Status: Upcoming Friday, July 25 at 11 pm
Blackboard 9.1 Patch Update

Dear Faculty and Students,

The Blackboard Administration Team will bring Blackboard offline on Friday, July 25 at 11 pm through 4 am to apply an accumulative patch update and perform other system maintenance. Please avoid writing activities, assignment submissions, and quizzes/tests on the Blackboard server for this short duration.

We would ask that you alert us by contacting me, Jeff Schomburg, (jschomburg@stmarytx.edu) at 210-431-5073 or the HELPDesk (helpdesk@stmarytx.edu) at 210-431-4357 if you notice any concerns to your courses or Blackboard activity.

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Network Services Scheduled July 23rd 5:00 a.m.

ITS will conduct a replacement of the uninterruptible power supply (UPS) servicing the main fiber feed. This work is scheduled for Wednesday, July 23rd 5:00 a.m. The replacement process will take about 10  minutes to conduct, during which time internet access and incoming/outgoing phone calls will be unavailable.

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Blackboard Upgrade Planned for July 18 – Complete

Issue Status: Friday, July 18 at 11 pm – 1:15 am
Blackboard 9.1 Service Pack 13 Upgrade Complete

Dear Faculty and Students,

The Blackboard Administration Team will bring Blackboard offline on Friday, July 18 at 11 pm through 4 am to apply a service pack 13 upgrade and perform other system maintenance. Please avoid writing activities, assignment submissions, and quizzes/tests on the Blackboard server for this short duration.

We would ask that you alert us by contacting me, Jeff Schomburg, (jschomburg@stmarytx.edu) at 210-431-5073 or the HELPDesk (helpdesk@stmarytx.edu) at 210-431-4357 if you notice any concerns to your courses or Blackboard activity.

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Banner Maintenance Scheduled July 8, 2014 10:00 p.m.

Banner services will be unavailable July 8, 2014, beginning at 10:00 p.m. – 3:00 a.m. Banner module upgrades and patches will be applied in support of Financial Aid loan processing. Gateway services will be available during this time, however, services under the My St. Mary’s tab will be unavailable.

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ITS will apply preventive maintenance and security maintenance to systems on Friday beginning at 11:00 p.m. and ending by 4:00 a.m.

Information Technology Services will apply preventive maintenance and security maintenance to systems on Friday beginning at 11:00 p.m. and ending by 4:00 a.m. Maintenance will include the following:

  • Security patches (updates) for      Windows systems will be installed.
  • Gateway security certificate will be renewed.
  • Banner will have Oracle      security patches applied and a Java update.
  • Wireless Access Control Servers      will have the security certificate renewed.

Gateway and Banner services will be unavailable during this time. We thank you for your support as we ensure the University systems comply with security updates and proper maintenance is applied for optimal performance.

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System Maintenance Window Scheduled: May 17 and 18, 2014

Information Technology Services will apply preventive maintenance to systems over this weekend.  Maintenance will include the following:

  • Window operating systems will have patches applied beginning at 6:00 p.m. on Saturday, May 17. The update processing will extend throughout the evening hours.
  • Blackboard service pack 11 will be installed beginning at 10:00 p.m. on Saturday, May 17. The install will take less than 1 hour, during which time Blackboard will be unavailable.
  • Banner will have a Java patch applied on Sunday, May 18 beginning at 5:00 a.m. This process will take approximately 30 minutes to apply, during which time the services under the My St. Mary’s tab will be unavailable.
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System Maintenance Window – Saturday, March 15, 2014 6:00 a.m. – 7:00 a.m

Information Technology Services will apply preventive maintenance to systems on Saturday, March 15th beginning at 6:00 a.m. and ending by 7:00 a.m. Security certificates will be renewed on the Window servers. Services will continue without interruption.

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System Maintenance Scheduled

As a part of our ongoing system maintenance and improvements, Information Technology Services will periodically conduct maintenance and updates to our systems. This weekend we plan for maintenance on the Banner system and the Window servers. Maintenance to the Banner system will begin tonight, Friday Feb. 7, 2014 at 7:00 p.m. and complete by midnight. During this time the services under the My St. Mary’s tab in Gateway will be unavailable. Saturday Feb 8th, beginning at 10:00 p.m. and ending at 1:00 a.m. Sunday, updates to the Window servers will be applied. During this time, email services for Faculty and Staff may experience some interruption.

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